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PostPosted: Fri Jan 05, 2018 10:07 am 
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Koa
Koa

Joined: Sat Jan 19, 2013 7:33 am
Posts: 1448
First name: Willard
Last Name: Guthrie
City: Cumberland
State: Maryland 21502
Zip/Postal Code: 21502
Country: United State
Focus: Repair
Status: Semi-pro
Thanks and warmest regards in this new year to Mr. Breakstone and his partners in Ann Arbor Guitars for their very welcome referral of a Northern VA area customer to this shop. Deeply appreciated, and a reminder to me of how important our interactions with our colleagues can be in this business. More importantly, it was an example of how customer care is sometimes a good referral, whether because of locality or because that customer is better served by the unique capabilities available elsewhere.

The nature of the referral - a customer seeking a recommendation for a Northern Virginia/DC repair shop on one of the online forums for a possible neck reset - was the impetus for the boss's request to me to, while sidelined, put together a city-by-city/state-by-state list of those repair shops that we have had some dealings with - either first hand, as a result of seeing their work or earlier referral, or due to unique, specialty restoration/repair capabilities or industry wide reputation (as a number of those posting here on OLF have achieved). Not all repair tickets carry information on earlier repairs, but a surprising number have an entry or two in the condition report section. From just the first few months of tickets reviewed:

"Primo FP job...E Reid rocks!"
"Retop by W Henderson 2005...nice wrk"
"Reset/refret/new BP Kimsey - hard to tell (ed. new work from original)"

Again, thanks, gentlemen.

_________________
Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin slitting throats.
- H. L. Mencken



These users thanked the author Woodie G for the post (total 2): Hesh (Fri Jan 05, 2018 2:40 pm) • Clinchriver (Fri Jan 05, 2018 11:23 am)
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PostPosted: Fri Jan 05, 2018 2:42 pm 
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Old Growth Brazilian Rosewood
Old Growth Brazilian Rosewood
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Joined: Fri Nov 02, 2007 9:49 am
Posts: 10661
Location: Ann Arbor, Michigan
First name: Hesh
Last Name: Breakstone
City: Tecumseh and Ann Arbor
State: Michigan
Country: United States
Status: Professional
You are very welcome Woodie and crew, thanks very much for the thanks.

Warmest regards from Dave and Hesh

_________________
Ann Arbor Guitars
World-Class Repair and Restoration
http://www.annarborguitars.com


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