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PostPosted: Fri Jan 05, 2018 10:07 am 

Joined: Sat Jan 19, 2013 7:33 am
Posts: 1448
First name: Willard
Last Name: Guthrie
City: Cumberland
State: Maryland 21502
Zip/Postal Code: 21502
Country: United State
Focus: Repair
Status: Semi-pro
Thanks and warmest regards in this new year to Mr. Breakstone and his partners in Ann Arbor Guitars for their very welcome referral of a Northern VA area customer to this shop. Deeply appreciated, and a reminder to me of how important our interactions with our colleagues can be in this business. More importantly, it was an example of how customer care is sometimes a good referral, whether because of locality or because that customer is better served by the unique capabilities available elsewhere.

The nature of the referral - a customer seeking a recommendation for a Northern Virginia/DC repair shop on one of the online forums for a possible neck reset - was the impetus for the boss's request to me to, while sidelined, put together a city-by-city/state-by-state list of those repair shops that we have had some dealings with - either first hand, as a result of seeing their work or earlier referral, or due to unique, specialty restoration/repair capabilities or industry wide reputation (as a number of those posting here on OLF have achieved). Not all repair tickets carry information on earlier repairs, but a surprising number have an entry or two in the condition report section. From just the first few months of tickets reviewed:

"Primo FP job...E Reid rocks!"
"Retop by W Henderson 2005...nice wrk"
"Reset/refret/new BP Kimsey - hard to tell (ed. new work from original)"

Again, thanks, gentlemen.

Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin slitting throats.
- H. L. Mencken

These users thanked the author Woodie G for the post (total 2): Hesh (Fri Jan 05, 2018 2:40 pm) • Clinchriver (Fri Jan 05, 2018 11:23 am)
PostPosted: Fri Jan 05, 2018 2:42 pm 
Old Growth Brazilian Rosewood
Old Growth Brazilian Rosewood
User avatar

Joined: Fri Nov 02, 2007 9:49 am
Posts: 10661
Location: Ann Arbor, Michigan
First name: Hesh
Last Name: Breakstone
City: Tecumseh and Ann Arbor
State: Michigan
Country: United States
Status: Professional
You are very welcome Woodie and crew, thanks very much for the thanks.

Warmest regards from Dave and Hesh

Ann Arbor Guitars
World-Class Repair and Restoration

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