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jfmckenna
PostPosted: Mon Sep 16, 2013 12:32 pm 
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Brazilian Rosewood
Brazilian Rosewood

Joined: Tue May 13, 2008 10:44 am
Posts: 6262
Location: Virginia
I contacted SM to see about getting a replacement but have not yet heard back so thought I'd ask my colleagues. Just like the title says. A customer of mine came back yesterday because a knob had stripped out off the shaft so it wont spin. I built this guitar about 6 years ago. The ebony knob is cracked. You know where I might find one? I don't really see how it's fastened on either. It doesn't look glued on and there is no mounting screw.
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Josh H
PostPosted: Mon Sep 16, 2013 1:47 pm 
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Koa
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Joined: Tue Jan 18, 2005 11:36 am
Posts: 1595
State: ON
Country: Canada
Status: Professional
I'd keep trying SM to see if you can get an answer there. I've had problems with a few sets of Waverly tuners over the years and they have come good to help me when I've had a problem. Since they are the manufacturer (I believe) than they would be your best bet for getting an exact match.

Josh

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These users thanked the author Josh H for the post: jfmckenna (Tue Sep 17, 2013 1:27 pm)
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jfmckenna
PostPosted: Tue Sep 17, 2013 9:09 am 
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Brazilian Rosewood
Brazilian Rosewood

Joined: Tue May 13, 2008 10:44 am
Posts: 6262
Location: Virginia
Wow Stew Mac totally hooked me up with a whole new set of tuners. I just have to send the broken one back when I get the new one's. Can't beat that for customer service :)
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David LaPlante
PostPosted: Tue Sep 17, 2013 10:23 am 
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Contributing Member
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Joined: Fri Jan 25, 2008 9:51 pm
Posts: 1134
Location: Albany NY
First name: David
Last Name: LaPlante
Status: Professional
Jay Hostetler at Stew Mac is particularly keen I think on maintaining their excellent reputation.
And especially with the guitar making community.
I'm not surprised by their response.


These users thanked the author David LaPlante for the post: jfmckenna (Tue Sep 17, 2013 1:27 pm)
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