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 Post subject: United Breaks Guitars
PostPosted: Thu Jul 09, 2009 4:41 pm 
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Koa
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Location: Ottawa, Canada
This is a fascinating story happening right now. It's amazing the speed and impact of the internet. Check it out:

http://www.ottawacitizen.com/technology ... story.html

Pat

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PostPosted: Thu Jul 09, 2009 5:08 pm 
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It made the national news at 530 tonight ..Global TV.

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www.karol-guitars.com
"let my passion .. fulfill yours"


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PostPosted: Thu Jul 09, 2009 7:19 pm 
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Brazilian Rosewood
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Yep, it's going viral. It had around 150K hits last night...

Serves those greedy buggers right!

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I'd like to be able to prove, just for once, that money wouldn't make me happy...


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PostPosted: Thu Jul 09, 2009 9:03 pm 
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Koa
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First name: Jim
Last Name: Hansen
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viewtopic.php?f=10101&t=23009

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PostPosted: Fri Jul 10, 2009 7:38 am 
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Koa
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It was on the national news this morning. I'm not sure which network, whichever one my wife had on.

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PostPosted: Fri Jul 10, 2009 8:19 am 
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Turns out its part of a trilogy .. the second song is recorded and ready to go .. the third not written yet ....

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Tony Karol
www.karol-guitars.com
"let my passion .. fulfill yours"


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PostPosted: Fri Jul 10, 2009 11:48 am 
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Cocobolo
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I love the way that this has worked out for the artist! He was obviously aware of what you can and can't say in a situations like this. It's perfectly legal to talk about 'your experience', but if you get into advising people not to buy a certain product, you get into legal issues, sort of like what happened to Oprah a few years ago, stumbling into a fight with the Texas cattle producers about the dangers of consuming too much red meat :(

But this case is just classic! The song is really catchy, and the video is hilarious, the victim going into shock at the crime scene, the mourning at the open coffin burial, it's all just classic!

I'm really happy for the guy, the way it's worked out!

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PostPosted: Sat Jul 11, 2009 12:03 pm 
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Cocobolo
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This story is fascinating in many ways - he's now over 2 million youtube views and countless radio/television/newspaper appearances.

From hanging around these forums I already have the opinion that airlines and carriers don't treat fragile things well and don't act responsibly when they get damaged.

However, I also work for a big company and I know that there are 2% of your customers that are jerks. They are always the victim of something, the are not reasonable and they have no qualms lying and spreading misinformation to get even with you. In the court of public opinion there is no opportunity to present facts and correct falsehoods.

The world keeps evolving more and more to making decisions based on sound bites,catchprhases and jingles and that's not a good thing.

The other interesting thing is how the media portrays things. I've seen four media accounts of this. Two presented the facts as the musician did, his instrument was damaged, he went through proper channels for months, did not get a reasonable response, started this campaign, when it got a lot of publicity United then offered to settle which he refused. Another said that instead of going through proper channels he decided to write a song. Another said that he was offered compensation but refused and decided to go online with his compaint. These aren't small points because they in fact will lead a reasonable person to support one side or the other depending on which version you hear. I don't think in this case the media is deliberately biased, but they just don't care enough to do proper checking - "we need a story for the 6 O'Clock news, get as much info as you can in the next 30 minutes and we'll go with that".

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"All my favourite singers can't sing."


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