***** Guitar Project Jigs, Tools & Techniques Online Resources Archives OLF Video Page Library of plans MP3 Library Inlay Class
Offical Luthiers Forum





And our community proudly sponsored by:

RC Tonewoods | Stewart MacDonald | LuthiersForum
TasmanianTonewoods | OLF | OLF MERCH
Luthier Suppliers | Pacific Coast Woods | ELEVATE
OLF X | Tasmanian Acoustic Tonewood | Luthiers Forum Store!
Luthiers Forum | OLF Facebook | AVAIL SPACE
OLF | Alaska Specialty Woods | A.Hix Tonewood
Duke of Pearl | Birkonium CNC | Space




Official Luthiers Forum!

Owned and operated by Lance Kragenbrink
It is currently Sun Jun 16, 2024 2:58 am


Board index » Forum Archive

All times are UTC - 5 hours





Post new topic Reply to topic  Page 1 of 1
  [ 9 posts ] 
  Print view Previous topic | Next topic 
Author Message
Kim
 Post subject:
PostPosted: Fri Apr 13, 2007 8:36 am 
Offline
Brazilian Rosewood
Brazilian Rosewood
User avatar

Joined: Thu Aug 18, 2005 2:21 am
Posts: 2924
Location: Changes when ever I move..Australia
Focus: Build
Status: Amateur
Hey folks,

Just another pat on the back for BobC of RCTonewoods.

I had paced an order for a curly RW top a long time ago with Bob and ask him to hold it for me while I make up my mind on some other stuff I wanted. By the time I had made up my mind, around 6 month had passed.

When I had finally placed my order, Bob packaged it up perfectly and sent it without delay to Australia. When I received the parcel a few days later, I was a little disappointed to see that there had been a mix up and the wrong top had been sent so I contacted Bob and his response was immediate. He scratched through the zoot cave and sent me some images via email.

So, around 4 or 5 days later, I had the original top that I had ordered in my hand here in AU, yep the Bobster had sent it express airfreight from the USA for nixs, nada, noth'in. Now I don't know how much stuff you guys send around this planet via express airfreight, but I can tell you this. Any profit margin that Bob was to make on this sale was gone there and then. Now that is what you call a commitment to service.

So folks, once again the old saying rings true. You just can't judge a partnership until things go a little south, and through Bob, RC Tonewoods shines through as a very good partner to us all.

Thanks Bob

Cheers

Kim
Top
 Profile  
 
CarltonM
 Post subject:
PostPosted: Fri Apr 13, 2007 9:07 am 
Offline
Brazilian Rosewood
Brazilian Rosewood

Joined: Tue Feb 15, 2005 10:31 am
Posts: 3134
Location: United States
Now that's customer service!


Top
 Profile  
 
WalterK
 Post subject:
PostPosted: Fri Apr 13, 2007 9:27 am 
Offline
Koa
Koa

Joined: Sat Jan 15, 2005 7:24 am
Posts: 830
Location: United States
There's nobody like Bob the Zootman!! He's the Best!!
Top
 Profile  
 
WaddyThomson
 Post subject:
PostPosted: Fri Apr 13, 2007 9:58 am 
Offline
Contributing Member
Contributing Member
User avatar

Joined: Mon Mar 19, 2007 7:05 am
Posts: 9191
Location: United States
First name: Waddy
Last Name: Thomson
City: Charlotte
State: NC
Focus: Build
Status: Semi-pro
Hesh!  We may have to change his name, or the meaning of Zoot!

_________________
Waddy

Photobucket Build Album Library

Sound Clips of most of my guitars
Top
 Profile  
 
WaddyThomson
 Post subject:
PostPosted: Fri Apr 13, 2007 10:02 am 
Offline
Contributing Member
Contributing Member
User avatar

Joined: Mon Mar 19, 2007 7:05 am
Posts: 9191
Location: United States
First name: Waddy
Last Name: Thomson
City: Charlotte
State: NC
Focus: Build
Status: Semi-pro


I know when I made my original order, we had a minor mix-up, but he sure made good on that to my benefit, not his.  What a guy!


_________________
Waddy

Photobucket Build Album Library

Sound Clips of most of my guitars
Top
 Profile  
 
Bobc
 Post subject:
PostPosted: Fri Apr 13, 2007 10:39 pm 
Offline
Brazilian Rosewood
Brazilian Rosewood
User avatar

Joined: Mon Dec 27, 2004 9:42 pm
Posts: 4216
Location: Buffalo, NY
First name: Robert
Last Name: Cefalu
City: Buffalo
State: NY
Zip/Postal Code: 14217
Country: US
Thanks to all. Your kind`words are much appreciated.

_________________
Beautiful and unusual tone woods at a reasonable price.
http://www.rctonewoods.com/RCT_Store
The Zootman
1109 Military Rd.
Kenmore, NY 14217
(716) 874-1498
Top
 Profile  
 
bob J
 Post subject:
PostPosted: Sun Apr 15, 2007 10:49 pm 
Offline
Koa
Koa

Joined: Sat Feb 12, 2005 6:20 am
Posts: 1437
First name: Bob
Last Name: Johnson
City: Denver
State: CO.
Zip/Postal Code: 80224
Country: USA
Focus: Build
Status: Amateur
Bob,
Looks like you are a 'wood pimp'


Top
 Profile  
 
Alain Desforges
 Post subject:
PostPosted: Mon Apr 16, 2007 3:12 am 
Offline
Brazilian Rosewood
Brazilian Rosewood
User avatar

Joined: Tue Dec 20, 2005 7:46 am
Posts: 2227
Location: Canada
Yes sir!!! The Zootman is tops in my books too!!!

_________________
I'd like to be able to prove, just for once, that money wouldn't make me happy...
Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  Page 1 of 1
  [ 9 posts ] 

Board index » Forum Archive

All times are UTC - 5 hours


Who is online

Users browsing this forum: Facebook [Bot] and 4 guests

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:  
Powered by phpBB® Forum Software © phpBB Group
phpBB customization services by 2by2host.com