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| Fuji Customer Service http://www.luthiersforum.com/forum/viewtopic.php?f=10101&t=42076 |
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| Author: | Alex Kleon [ Fri Nov 29, 2013 10:49 pm ] |
| Post subject: | Fuji Customer Service |
A couple of weeks ago, I used my new Fuji T series spray gun for the first time, and noticed that there was a small crack where the cup threads to the gun, causing a small leak. I called Fuji and explained the problem. About a minute after sending a picture of the crack, they replied that a replacement would be send asap. About 15 min. later, I got another email saying it was being shipped that day! The service rep. that I spoke with asked for my impressions on the T gun, compared to the XPC, and any other feedback that I could offer, for future development. I called them on a Tuesday and received the replacement on Thursday. Unfortunately, they sent a 1000cc cup instead of a 600cc. When I told them about the mistake, they said to keep it, and I had the right one Sat. morning. I can't say enough about the Fuji customer service that I experienced! Alex |
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| Author: | Rob Flindall [ Sat Nov 30, 2013 1:06 pm ] |
| Post subject: | Re: Fuji Customer Service |
Hmmm, that luthier sure is suspect Todd. He's probably one of those paid actors. Did you see those chisels hanging on the wall, I could see 4 of them needed sharpening.  A pro luthier like you would never have a dull chisel hanging on the wall like that! Likely a sound stage too.  (awesome work!) |
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