Wow Stew Mac totally hooked me up with a whole new set of tuners. I just have to send the broken one back when I get the new one's. Can't beat that for customer service
| Official Luthiers Forum! http://www.luthiersforum.com/forum/ |
|
| Ebony Knob Sloane Tuner Broken http://www.luthiersforum.com/forum/viewtopic.php?f=10101&t=41415 |
Page 1 of 1 |
| Author: | jfmckenna [ Mon Sep 16, 2013 12:32 pm ] |
| Post subject: | Ebony Knob Sloane Tuner Broken |
I contacted SM to see about getting a replacement but have not yet heard back so thought I'd ask my colleagues. Just like the title says. A customer of mine came back yesterday because a knob had stripped out off the shaft so it wont spin. I built this guitar about 6 years ago. The ebony knob is cracked. You know where I might find one? I don't really see how it's fastened on either. It doesn't look glued on and there is no mounting screw. |
|
| Author: | Josh H [ Mon Sep 16, 2013 1:47 pm ] |
| Post subject: | Re: Ebony Knob Sloane Tuner Broken |
I'd keep trying SM to see if you can get an answer there. I've had problems with a few sets of Waverly tuners over the years and they have come good to help me when I've had a problem. Since they are the manufacturer (I believe) than they would be your best bet for getting an exact match. Josh |
|
| Author: | jfmckenna [ Tue Sep 17, 2013 9:09 am ] |
| Post subject: | Re: Ebony Knob Sloane Tuner Broken |
Wow Stew Mac totally hooked me up with a whole new set of tuners. I just have to send the broken one back when I get the new one's. Can't beat that for customer service
|
|
| Author: | David LaPlante [ Tue Sep 17, 2013 10:23 am ] |
| Post subject: | Re: Ebony Knob Sloane Tuner Broken |
Jay Hostetler at Stew Mac is particularly keen I think on maintaining their excellent reputation. And especially with the guitar making community. I'm not surprised by their response. |
|
| Page 1 of 1 | All times are UTC - 5 hours |
| Powered by phpBB® Forum Software © phpBB Group http://www.phpbb.com/ |
|