Just want to put this out there in appreciation for StewMac's excellent customer service(as usual).
I purchased a few items from them, among which was their (new to them) CTS control pot. After wiring up, I discovered that one of the volume controls did not work properly. It was working full open even if I turned it all the way down.
After checking and double checking the wiring and solder joints, as well as removing the pot and running it straight to a pickup and jack by itself, I gave SM a call. The conversation went as follows:
Me: Hi! I just recieved an order from you, and I have a problem with one of the items recieved.
SM: What's your zip code?
I gave them that.
SM: O.K., I've got that order up now. Which item do you have a problem with?
Me: The CTS pot. It's bad.
SM: Ok, I'm sending you another one right away.
That's it. No, "Are you sure you wired it right?", or "Did you try this, did you try that?" etc, etc. They just sent me the pot. No questions, no hassles.
Now, I know we're talking about an $8 part, but believe me when I tell you that there are a few other places that would have been much more difficult(I only deal with those places when they have something I cannot get elsewhere).
I sincerely appreciate their dedication to their customers/products. I should add that I've been dealing with Stewart MacDonald for several years, and have yet to have a negative experience.
Thank you, Stewart MacDonald.
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