I complained about it, and before I could talk to someone, they shipped another one. Then I had two plates. Not what I was after, but it worked. I would have been happy with a discount on the first plate. So for a year I have been tripping over the extra plate.

OMG ! You bought a granite surface plate and you got 2 for the price of 1??? How AWFUL !
Shame on them for not picking up the first one... If they had, you wouldn't be having this problem, right???



Geez.

OMG ! You bought a granite surface plate and you got 2 for the price of 1??? How AWFUL !
Shame on them for not picking up the first one... If they had, you wouldn't be having this problem, right???



Geez.

Okay. You want the story, I will sit down and type it out. I ordered a surface plate about a year ago, and also the stand for it. When it arrived, it was stained all over, by something that left white stains. The plate is black granite, and it looked pretty bad. I complained about it, and before I could talk to someone, they shipped another one. Then I had two plates. Not what I was after, but it worked. I would have been happy with a discount on the first plate. So for a year I have been tripping over the extra plate. So about four months ago, I ordered another stand and figured I could use it for something else. I have plenty of room for two of them. The stand was back ordered for over two months. It finally arrived this week. The stand was drilled wrong and cannot be assembled. I complained, and their plan was to have a truck pick up the old one and return it. Then when they got the old one, they would ship a new one. I could not agree to such a waste of truck, fuel, and resources. So they made me buy another stand, and the same truck that delivers the new stand will pick up the old stand. There was a time in the past that this would not happen. I have thousands of dollars worth of Grizzly tools, and for them not to trust me is insulting. I even sent pictures of the problem with the stand.

By the way, I am asking for positive or negative posts on this blog. I am not asking anyone to "trash" Grizzly, I am only asking for your honest post relating to your experience with Grizzly. Why someone would find anything negative about this post is beyond me. And also, anything you post on a public forum needs to be true. You could be liable for anything that you cannot prove. I thought that this forum was a good venue for this type of experience, but it appears that it is more of a personal blog now. I think I will stick to the woodworking forums in the future. It appears to me that there are a group of people on this blog that just want to criticize every post that is made.

A few years ago another shop in my area purchased a 25" industrial thickness planer from them, a little over $10,000. He was going to do some things for me on a subcontract basis that were beyond the capacities at the shop I run. That particular piece of equipment never manged to satisfactorily plane a single piece of lumber. It had a severe chatter and sniped like all get out. Some of our rough sawn lumber actually looked better. He called Grizzly to see about repair or replacement or return and they told him absolutely no replacement and no returns. He could crate it and ship it back and they would repair it and ship it back to him, warranty would cover repairs only, no freight and no timetable for when the equipment would actually be returned. He did not like the idea of being out all that cheese with nothing to show for it and argued with them for about a year over the matter, affectionately referring to the thing as "the POS in taking up the middle of my shop". Don't know what became of it, he has moved to a new location and that piece of equipment is not there and I still do all my wide surfacing by hand.